HOW DO I KNOW WHAT KIND OF CUSTOMER I AM?
You are a Net Metered (NEM) customer if your complete interconnection application was submitted to Rocky Mountain Power before November 15, 2017.
You are a Transition Customer if your complete interconnection application was submitted to Rocky Mountain Power after November 15, 2017 through October 30, 2020.
Post-Transition / Export Credit Customer
You are a Post-Transition / Export Credit Customer if your complete interconnection application was submitted to Rocky Mountain Power after October 30, 2020.
Be A Smart Shopper
Carefully evaluate assumptions about the cost-benefit analysis, including financing options:
Research your electrical energy consumption and profile – each customer is different. Some people increase usage over time, others decrease usage, while some remain constant.
Scrutinize any assumptions or predictions about future utility rates. The Utah Public Service Commission keeps a history of rate changes that may be helpful.
Evaluate financing costs considering factors such as the payback period of the resource, the life of the resource, and the anticipated remaining time you plan to spend in your home.
Follow good consumer protection practices:
- Always get estimates for the job from two or three contractors. If possible, find contractors who are recommended by a friend or family member who is familiar with the contractor’s work.
- Get references from the contractor and then speak to the references. Discuss their satisfaction with the contractor’s work, whether the work was done on schedule and within the original contract price.
- Check to make sure that the contractor has a business license from your city or local jurisdiction if required.
- Ask the contractor about warranties available for their workmanship and warranties associated with the solar panels and inverters they plan to use.
- Make sure the contractor agrees to the following in writing: the price, a summary of the work to be done and materials to be used, the day the work is to start and the estimated completion date, responsibility for clean up, any guarantees, and if applicable, the financing and credit terms, including payment schedules.
- Read and understand all papers before you sign anything.
- Please protect your Rocky Mountain Power account information to prevent fraudulent applications being submitted on your behalf.
Be wary of contractors who:
- Quote or advertise a price, but then say it will cost more because it must be customized or the materials are out of stock.
- Misrepresent the financing terms.
- Only have a P.O. Box and/or answering service. Do not do business with a contractor that does not give out its business address or telephone number.
- Say they have leftover materials from another job and can give you a discount.
- Say that they will use your home as model to give you a special discount.
- Come to your home seeking business, unless you are able to thoroughly check them out by verifying their contractor and business licenses and following the other tips outlined above.
- Promise you a discount or commission if you supply names of other potential buyers.
- Say they are working in the neighborhood and have extra time and materials to offer you a deal. That rarely turns out to be true.
For more helpful hints, check out the following consumer guides and local resources:
The links provided above are sources external to Utah State Government and in no way constitute an endorsement by the State of either the entities providing or referenced in the information, or of the information therein.
* Top photo courtesy of Intermountain Wind & Solar.