Utility Assistance Programs

In today's difficult economic times, many families are struggling to keep up with rising utility bills among their many economic pressures.  If you find yourself having difficulty paying your utility bills:

The  Division of Housing and Community Development in the Department of Workforce Services has a complete listing of available utility assistance programs.


If you are in crisis and find yourself facing imminent shut-off of utility services, take the following steps:

  1. Contact 211 to find an agency in the county where you live to see if you are eligible for any crisis funding.
  2. Contact your utility provider immediately to see if you can make payment arrangements.

Qualified low income customers of regulated utilities are protected against winter shut-off in certain circumstance. Click here for more information.

ENERGY PROGRAMS

HEAT (the Home Energy Assistance Target Program) is a federally funded program that provides winter home heating assistance and year-round crisis intervention for eligible low-income households throughout Utah.  The HEAT program opens every November 1st for the heating season. Customers may receive an application for HEAT assistance from: http://jobs.utah.gov/housing/seal/heat.html.

The State Weatherization Program is funded by federal funds through HEAT and the Department of Energy as well as utility ratepayer funds to help weatherize homes and to provide emergency repair or replacement of furnaces and air conditioning units.  For more information click here: http://jobs.utah.gov/housing/wap/index.html

Utility Programs: Rocky Mountain Power and Questar Gas Company have ratepayer-funded low-income assistance programs. Customers contribute to these programs as part of the standard rates they pay.  Not only do they benefit low-income customers in times of need, but studies have also shown that paying for these programs in rates have offsetting rate benefits.  Typically, utilities will see lower costs associated with collection, arrearages, and reconnections.

If you have a cooperative or municipal utility energy supplier, contact them directly regarding available energy assistance programs.

TELECOMMUNICATIONS

The Utah Telephone Assistance Program (Lifeline) is funded through state and federal Universal Service Funds (USF), approved by the Federal Communications Commission (FCC) and the State of Utah. These public funds provide a discount for monthly phone services to qualified low-income households. You can apply for Lifeline telephone assistance at the same time as you apply for HEAT or you can apply specifically for Lifeline assistance. Click here for more information, including an application.

Federal law limits Lifeline service to one recipient per household except in the case of group homes or multiple families within the same home. It is important for customers to evaluate the different available plans before selecting a provider as the offerings vary significantly.

Lifeline Providers

There is one landline provider of Lifeline services for every geographic region of the state. Those applications are handled through the Utah Telephone Assistance Program (UTAP).

In addition, the following wireless providers have been approved to provide Lifeline services in Utah:

Please note: There may be some delay after a provider is approved before service offerings are made available for your locality. Other wireless providers are in various stages of applying for approval. Check back for additional provider and program options.


OTHER RESOURCES

Please note: inclusion on this list does not imply any connection to or endorsement from the Office.

Some companies provide reduced cost access to high speed internet for their qualified low-income customers.  For more information see:

Additional Resources: